Upon receiving an insurance related glass loss notice, Insurance Companies and/or Third Party Administrators (TPA) assign the repair or replacement work to an auto glass retailer. Policyholder choice and company or program specific logic is used to identify a shop location and a “Work Assignment” is transmitted to the selected auto glass retailer. This work assignment defines the scope and requirements for the job and will continue transmitting unique information per job. Traditionally, work assignment information has been communicated to glass shops via fax and phone interactions.
The GLAXIS dispatch transaction enables auto glass retailers to obtain the scope and job requirement information from insurance providers or third party administrators electronically. The information is transmitted directly into the glass shop’s business system to create a work order. Establishing this communication connectivity eliminates fax and data entry. This increases productivity and eliminates costly errors that cause electronic data interchange (EDI) invoicing rejections. Current GLAXIS customers have experienced up to a 60% reduction in EDI rejections, increased cash flow, and a far fewer hassles of investigating and correcting rejections.
With complex requirements from insurance companies changing all the time, rule changes are easy to miss and manual updates to the retailer's system can be delayed or forgotten. GLAXIS automates this process by connecting retailers to multiple insurance company's pricing structures and requirements for additional parts authorizations. By automating this process, GLAXIS customers have far less EDI rejections and related problems. They have also eliminated the need to spend time and resource tracking down errors.